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Customer Service

Service Guarantee

Ali Pearl Hair insist on the concept of “Excited price, trusted quality”,devote to provide best quality human virgin hair and trusted customer service. We focus on the combination of customer experience and product sales, listen to our customers through various channels of sharing and interactive communication,improve the quality of products and services. Ali Pearl Hair provide more professional service, choose Ali Pearl team,enjoy your shopping time. Join us, share your beauty!
 

Pre-sale Service 

1. Honest products description--- We answer all the questions honestly with patience.
2. 24 hours online--- We will reply you within 24 hours, save more time for your order.
3. Quick messages reply--- We check emails and messages within 2 hours,answer questions ASAP.
4. Considerate packages tracking service--- We give your tracking number at first time when we send the hair out.

After Sale Service

1. Service guidance--- If you have any problems about the hair, contact us at first time.
2. Timely and effective response--- We will try our best to help you solve your problems.
3. Reasonable return policy--- Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 7 days.
4. Professional after-sale service--- Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.
 
NOTICE:  All the products provided by Ali Pearl store will be commissioned to the third-party professional logistics companies or Courier Company for delivery.If customers are dissatisfied with our service or delivery, please contact us.
Ali Pearl Hair and logistics partners will take the risk of product damage in the process of logistics services.
After you receive the goods, Ali Pearl strongly recommends that you should check the appearance, quantity, accessories and other aspects of the goods carefully. Ali Pearl Hair will always focus on customer experience, properly handle service issues during use.
 

IF YOU HAVE ANY OTHER QUESTIONS, FEEL FREE TO E-MAIL US AT SERVER@ALIPEARLHAIR.COM. WE'RE HERE TO HELP! 

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